Last updated: 15 October 2026.
Kenzo Aluminium supplies aluminium doors and windows in South Africa. Contact us before arranging a return so we can identify your order and organise the appropriate next step. Nothing in this policy limits rights given to you by South African law.
Contact us about a return
Email info@kenzoaluminiumsa.co.za or call +27 79 815 1920. Include your order number, product SKU, what happened and clear photos if the item is damaged or incorrect. We will explain the return or collection arrangement. Please do not send large products to an address without first contacting us.
Swartland manages collection for eligible returns. Please retain the original packaging and keep the product packed for collection where possible. We will coordinate with Swartland after you contact Kenzo. Packaging requirements for an ordinary change-of-mind return do not take away a statutory remedy for defective, unsafe or incorrectly supplied goods.
Online purchase cooling-off
Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may cancel an online purchase of goods without giving a reason within seven days after receiving them. The only charge that may be made for such a cancellation is the direct cost of returning the goods. If payment has been made, the Act requires a refund within 30 days of cancellation. The Act excludes certain transactions, including goods made to a consumer’s specifications or clearly personalised. An item is not automatically excluded merely because it is supplied on request; we will assess the actual order and the law that applies.
Defective, unsafe or unsuitable goods
If goods do not meet the quality standards in the Consumer Protection Act, you may return them within six months of delivery without penalty, at the supplier’s risk and expense. At your choice, the statutory remedy is repair, replacement or a refund. Other rights under the Consumer Protection Act, including rights concerning incorrect delivery or goods unsuitable for a purpose you told us about, also remain available. Please contact us so we can arrange an appropriate inspection or collection; you do not need to approach the manufacturer first.
Wrong item or transit damage
If the product, colour, size or SKU delivered differs from your order, or you notice damage, contact us as soon as practical with your order number and photos. We will assess and arrange a lawful remedy. Reporting promptly helps us resolve carrier damage, but does not remove statutory rights.
Refunds
Approved refunds are returned through the original payment route where possible, or by another agreed secure method. The timing depends on the legal basis for the return and payment provider processing; the statutory 30-day limit for a qualifying online cooling-off cancellation applies. We will confirm the outcome and any collection or return arrangements in writing. Sale pricing does not remove your statutory rights.
Installation and measurements
Kenzo supplies products and does not install them. Please confirm the product’s stated dimensions, configuration and outside-view opening direction before ordering. This does not affect any rights you have if goods are defective, incorrectly supplied or otherwise protected by law.